Suntec Window & Doors, Inc.

General information

Andersen Facebook Page Rules of Engagement:
The Andersen Corporation Facebook page is a place to find some of the latest news from Andersen and engage in respectful dialogue with fellow Andersen friends interested in the Andersen brand.
Respect and friendly interaction is the cornerstone of what you’ll find here. We ask that you respect the discussion guidelines that follow. Comments are moderated and any comments falling outside of these guidelines will be deleted.

Participation Guidelines for Andersen Friends and Facebook Users:
1. The Andersen Facebook page is a place for honest, friendly and courteous conversation. Please be respectful of the opinions of others visiting the Andersen page. Everyone is welcome here. Please add to the conversation with thoughtful commentary and be assured that we will read, follow along and comment regularly.
2. The Andersen Facebook page is about Andersen products, its customers, and engagement in the online community. Please keep all comments related to the subject of the post. Off-topic or spam posts will be immediately deleted. If you have a question or concern not relating to the topic of the post that you need to communicate to us please submit your question to social@andersencorp.com . If you have specific Andersen customer service questions please direct them to Customer Service.
3. Do not post anything that could offend another member of the community. Please use good judgment. Do not post anything threatening, abusive, harassing, humiliating, defamatory, libelous, accusatory, obscene, vulgar, sexually explicit, illegal, harmful, misleading, invasive of someone else’s privacy or objectionable. It is within Andersen’s sole discretion to determine what content qualifies as offensive and to remove any content the company determines does not meet these rules of engagement. If you have complaints regarding any of the content posted on this page, please email us at social@andersencorp.com.
4. The Andersen Facebook page aims to be honest, friendly and courteous; we also want it to be a valuable resource to find information. We reserve the right to remove content that does not fully adhere to those standards and to report or ban users who violate the participation standards. Please keep in mind that Andersen’s Facebook Page is subject to the Terms and Conditions of Facebook, and that Facebook has its own Privacy Policy and Intellectual Property Infringement Policy which also apply to your activity on the Andersen Facebook page.
5. Andersen has a long history of giving back to communities where we live and work. Charitable requests are accepted only in writing. Please refer to the guidelines of our charitable giving program for more information: http://www.andersencorporation.com/corporate-responsibility/community-involvement/andersen-corporate-giving/

Andersen’s Facebook Community:
Respect goes both ways. If you take the time to comment within these guidelines, we appreciate your contribution to the community and we will honor that contribution with the following commitments.
1. This page is a conversational space where we discuss issues relating to Andersen; however, we cannot always talk about all product or company issues. Among other things, we may alert you to what’s new at Andersen and direct you to visit andersenwindows.com for official Andersen product information and other communications. There you’ll find content that we hope helps make your dreams of home a reality.
2. We will not comment on regulatory or legally sensitive issues. This is a place for more informal conversation. For official communications from Andersen, we invite you to visit our website.
3. We will read all comments and, if possible, respond as quickly as we can. We may not be able to or may not choose to respond to all comments or questions, but our commitment to you is that we will read every one. At times, it may not be possible to respond or comment immediately but we will try to do so as quickly as possible.
4. If your comment regards a customer service issue, we appreciate your bringing it to our attention. We strive to acknowledge publicly and resolve privately. Once we are aware of it, our customer contact center will follow-up for more information or to resolve the issue directly with you. When a product issue has been addressed we may post the resolution here or remove the comment from the community.
5. We will strive to provide and share interesting and entertaining content from a variety of sources. We appreciate your visiting us here and your interest in Andersen. We want to make your time on this page worthwhile and enjoyable.
6. We’ll share the excitement we find in supporting our communities. Andersen has a long commitment and legacy of support to communities where we live and work. We hope this becomes a part of the conversation and the wider dialogue happening in online venues everywhere.